top of page

Frequently Asked Questions

Feel calm, confident, and cared for before you even step through the door.

I know booking a facial — especially your first one — can come with questions. Whether you're wondering what to expect, how to prepare, or whether it's right for your skin, you're in the right place.

​Below you'll find answers to some of the most common questions my clients ask.

Will I fall asleep during the facial?

Around 70% of my clients drift off into a deep state of relaxation — some snore, many enter a meditative state, and a few even release emotions through tears. Every response is welcome. If you find it hard to switch off, I gently guide you into presence by encouraging you to tune into the music or the rhythm of my hands. You’ll soon find yourself floating.

Can I have a facial if i am pregant?

Yes, my facials are a beautiful and safe alternative to full-body massage during pregnancy. I use gentle, plant-based skincare and nurturing techniques that ease tension and promote calm. The only adaptation I make is avoiding foot massage, due to pressure points that may trigger early labour.  The bacial (back facial) treatment is also unsuitable for pregnant women.

Is your skincare suitable for sensitive skin?

Absolutely. I work with Tropic Skincare, a vegan, organic, plant-derived brand that is incredibly gentle yet effective. Many of my clients have sensitive or reactive skin, and I’ve never seen an adverse reaction. I also use Forest Essentials, a luxurious Ayurvedic brand with nourishing ingredients like saffron, jasmine, and sandalwood.

​

If you have any known allergies or sensitivities, please notify me in advance so I can prepare accordingly — I’ll happily check ingredient lists and make any necessary adaptations to ensure your facial is safe, soothing, and tailored to your needs.

What products do you use?

I use two exceptional, ethical brands.

  • Tropic Skincare – vegan, cruelty-free, organic and kind to all skin types.

  • Forest Essentials – a luxurious Indian Ayurvedic brand known for its deeply nourishing oils, floral waters, and grounding aromas.

Together, they create a sensorial, results-driven experience.

How long will I be with you?

Your facial time is always protected. I dedicate 15–20 minutes at the start for new clients to have a full holistic consultation. Treatments themselves range from 40 to 100 minutes, and you’ll always receive your full facial time, with chatting and questions left for before or after. I never rush your time with me.

Is there anything I should do before the treatment?

To enhance your experience, I recommend arriving without makeup or jewellery. You’ll get the most from the facial if your hair is unwashed — this allows me to massage deeper into your scalp without restriction, enhancing the relaxing flow.

Can I bring someone with me?

As this is a deeply personal and private experience, I recommend arriving solo. The treatment room is small and designed for one-to-one care.  If you are under 16, a parent or guardian must be present during your treatment and may sit in the room.

Are your facials suitable for everyone?

I warmly welcome clients of all genders, backgrounds, and skin types — whether you’re experienced with facials or brand new to skincare, you’ll receive a loving, professional, and non-judgmental experience.

However, for your safety, there are some situations where I may not be able to offer a treatment, or may need to adapt it with medical clearance. If any of the following apply to you, please let me know in advance so we can discuss the best next steps:

  • You are currently undergoing treatment for cancer (facials can sometimes be adapted with your consultant’s consent or after active treatment ends)

  • You have open wounds, cuts, or skin infections in the facial area (e.g. cold sores, impetigo)

  • You have active conjunctivitis, styes or other contagious eye conditions

  • You’ve recently had injectables (Botox, fillers) and are still within the healing window (usually 2 weeks or more)

  • You’ve recently had a chemical peel, laser treatment, or microneedling (wait 10+ days)

  • You have untreated or active cystic acne or severe rosacea flare-ups (mild cases can often be supported with gentle facials)

  • You have a fever, flu, or contagious illness

  • You are in your first trimester of pregnancy (facials are safest after 12 weeks, with some adaptations)

​

If you're unsure whether your current health or skin condition may affect your treatment, you're always welcome to reach out and I’ll guide you with care and honesty. Your safety, comfort, and wellbeing come first.

Will I break out after a facial?

It’s rare, but possible. Facials stimulate cell turnover, which can bring underlying congestion to the surface faster — this may result in a small breakout that would have occurred anyway. For most clients, their skin feels smoother, more hydrated, and beautifully radiant within days.

​Where are you based, and is parking available?

Facials take place at Sunkissed Tanning and Beauty, 24 Barnet Road, Potters Bar, EN6 2QS.
There is paid parking one minute away in the Clayton Centre Car Park, or you can park at Tesco Superstore, Mutton Lane, which is free for up to 3 hours and a 5-minute walk away.

How far in advance can I book?

Appointments can be booked online up to 3 months in advance. I offer flexible slots during the week and weekends on Sundays. If you don’t see a time that suits you, please reach out and I will do my best to help.

How often should I have a facial?

Skin naturally renews itself every 6 weeks, so this is the ideal rhythm for ongoing facials. Regular treatments can create long-term change — clients often see a dramatic improvement in skin tone and texture after just 3 visits. I also offer discounted packages for those committed to long-term results and self-care. See Facial Packages

If there’s anything you’re still unsure about, please don’t hesitate to reach out. I’m always happy to offer guidance, reassurance, or a friendly chat before your appointment. My number is 07779 576 634

 

I want you to feel completely safe, informed, and excited for the experience that awaits you.

Reena by NUX_-16.jpg

Contact - Reena                 Tel - 07779 576 634                 Email - facialsfromtheheart@gmail.com

  • Facebook
  • Instagram

©2025 by Facials from the Heart

bottom of page